There was a delivery issue with each one. I hope the towers were better than the pears - they were gifts so I can't say. They gave me false information two days in a row by email, as I was trying to track down an order that should already have arrived. Grade A Fancy, US #1what did I pay $7 or $8 each.Wind damage, misshapened, some soft, scars, is not my problem. Harry & David Gift Delivery. Harry & David ranks 16th among Gift Baskets sites. I just threw a $120 stuffed chauteaubriand in the trash. Terrible customer service. Reader, I was on hold for 27 minutes (minimal, yes, compared to hold we’ve been on since Mitch McConnel has been running the senate) and during that time I attempted to use their chat (impossible, go try it for yourself) and then, miraculously, I googled ‘Harry and David customer service reviews’ and found, at last, my community and the affirmation that it really wasn't me, it was the H&D. On 10/15, I told the agent it still hadn't shipped how it get there in 1 business day. Gain trust and grow your business with customer reviews. Just an FYI... it was 108 degrees that day. Sadly Harry & David is resting on its past reputation. Followed by intestinal distress. Includes Harry and David Reviews, maps & directions to Harry and David in Pismo Beach and more from Yahoo US Local 3 ice packets melted and the cake in ruins. The pears arrived bruised and mottled. HARRY & DAVID - An example of Horrible Service. The connection of the call sounded like we were talking under the ocean and with the agent’s terrible accent, I wasn’t able to make any headway to understand anything she said. 2020 being 2020, it feels almost righteous to have encountered a new nemesis in the form of a gift basket company here, at the end of all things. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! 2 star rating. The package cost $159.00 before taxes. Over $120 sent. The items were not on sale. Share your voice on ResellerRatings.com So I cancelled my order. I purchased a gift basket 2 weeks ago and they waited until now to tell me that the basket is not available after they allowed me to purchase it. I sent an email and no response. Overall Harry and David has a 4.4 star rating based on 47 user reviews. Tip for consumers: be prepared for a basket to ship in multiple shipments. long story sort, this gentleman could not understand the English language. It has been impossible to get this taken care of. My fiancee was so excited to receive a basket of Harry & David goodies for her Birthday. Methinks not. I eventually gave up ordering as i don't have that much time to place the order, also they have a very bad customer service, agents just disconnect the chat even without listening to your response. A free inside look at company reviews and salaries posted anonymously by employees. UPDATED NOVEMBER 2020 His birthday was on the 17th. Find Harry and David in Pismo Beach with Address, Phone number from Yahoo US Local. My father is not hard of hearing and is 78 years old... so he hasn't gone anywhere. So get out there folks, and vote for the democratic socialist in your district challenging the moderate liberal who’s voted not once, not twice, but probably every single time it comes up to keep the minimum wage at ducking $7.25/hr. so I double double checked to see if I was missing something. Worst customer service imaginable. Pluse I'll let everyone know how bad they are. Attached are pics of what I ordered compared to the actual product. So, my mother-in-law has no present. Just endless hold times. I will never ever use Harry and David again. I think it is the software and other issues. Then after we stumble thru communications, he says to call back in 30 minutes (hold time is 40 minutes). Recently ordered a cake at an astronomical price from them - $70.00. They trusted in the quality of the name. I mean POOR, I would spend over $1000 every year with this company, but i am done. https://harry-and-david.pissedconsumer.com/complaints/RT-P.html Fine another option, I will starting today they will not get another penny of mine. My family can be particular but not one person had a complaint. I saw no disclaimer before ordering. Order the Classic Favorites Gift Basket from Harry & David. The gift box we got from a business associate was a crying shame, because I knew he paid a lot of money for it. I ordered gift basket 33204x as a birthday gift and expected it to ship complete. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Got ZERO reply to an email about the matter. Horrible customer service, I bought the passport on March 30th and till date i have to call them and also the loyalty team to get me the free shipping, guess what i spend 30 mins to place an order every time. But it's happening frequently, these days. I was nervous after seeing the reviews, but so far this experience, along with what I have heard from others in the past, has been exceptional. A free inside look at company reviews and salaries posted anonymously by employees. A free inside look at company reviews and salaries posted anonymously by employees. The items that I chose said they would be delivered by Mothers Day and they were, with a day to spare. They provided a scripted apology but offered no solution. They don't seem to care about customer service. When I contacted customer service their response was to offer me a 20% coupon for my 'next purchase'! This is my third attempt to get some assistance on this. No more. Meh. I sent them an email and 5 minutes later they respond thank you for your recent order (recent order please) that due to an unexpected shortage delay the bakery tray is no longer available! 0. I was overcharged for something and if I am so lucky as to get it corrected, I will never order from them again. Not only was it extremely expensive to get it shipped (we have no local stores anymore) — about $17 for four items, it took TWO WEEKS to arrive! I am just trying to edit my $800 order. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Had to cancel the order. I placed the order two weeks in advance. Order the Spiral-Sliced Ham 7.5-8.5 lbs from Harry & David. Spend your money elsewere. I ordered the Christmas Cactus for my mother, for her to enjoy for the holidays. When it arrived, 1 jar was broken. When it arrived, the dirt was misplaced and it had severe freeze damage. I will NOT RECOMMEND this company to ANYONE. There was the cake. Tried emailing customer service and their response made no sense - I had sent them both the order number and address and their response back to me was asking for me to send them the order number and address. We’re in this together! In the past, the gifts came quickly and the fruits were fresh. Still have not received any reply nor did our daughter received an type of credit or refund. 226 Harry and David reviews. They should consider sending fewer catalogs and fixing their website and hiring more people. Years ago I had fond memories of receiving Harry & David packages for Christmas, and the quality of their pears and apples were noteworthy. I am going to look to go elsewhere. I was so excited to see a store front. I love their pears but other companies have similar enough fruit and gifts, use them. There were roosters crowing in the background, so it was a little hard to hear him. I ordered a gift for my son on Oct. 9th. I emailed customer service to ask about the ingredients of their Truffles so I could make sure a family member could eat them (two allergies) and they emailed me back that day. A package for Mother's Day was scheduled to be delivered May 7,2020. All representatives told me it was in transit. Wolfermans was first mentioned on PissedConsumer on Jan 04, 2016 and since then this brand received 68 So I called back except this time I pushed 1 to get a call back, except no one was on the other end when the phone rang. 230 Harry and David reviews. It's unfortunate that a great company has gone down so far in quality. And at that age, agility is a factor and getting cut or slivered is a real risk. But they're a massive company flying under the 1-800-Flowers umbrella with their own vineyards, labels, bottling, and production. Their gift wine club continues that long tradition by providing quality Oregon wines selected just before shipping and based on the season as well as current food and wine trends. I was mortified to have gifted it and mortified to serve it. But, in addition, I was promised a discounted rate on a second basket and that I could call back with the address. I order a basket two weeks in advanced, they charge me $25 for shipping because it was to deliver over the weekend. Just horrible looking fruit! And since we can no longer rely on delicious treats from Harry and David, we’ll just have to eat the rich instead. 0. Finding nothing but still certain it was my own internet illiteracy causing the issue, I decided to reach out via their customer service line. This is the last time I will use them to send gifts. For more than 80 years, we've delivered expertly crafted delight. in southern Oregon (we have a second home in Portland). There was so much variety to choose from. And reader, sometimes I am a very stupid person on websites, missing clearly marked ‘click heres’ etc. Now I'm concerned that my success at getting to order in thru their buggy website might result in disappointing gifts. They seemed to have lots of specials and bargains today. The customer service this company is the worst. Recommended Reviews. 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