There are currently no widespread water outages to report. HOUSTON — Houston Mayor Sylvester Turner recommends boiling water for the next 24 hours after a massive water main break caused major flooding in east Houston and water pressure problems in areas across Houston. You Can Pay Your Water Bill Online! About Houston's 3-1-1. You can always go on line to the City of Houston 311 Service Directory and report any issue that needs attention. Turner said water pressure will continue to be low over the next several hours, including in the downtown area and some portions of the Med Center, and in Midtown, … Current Water Outages. Phone: 713.371.1400. When water goes out, we're working to restore water as quickly and as safely as possible. Additionally, this site supports the City’s recovery from recent disasters. Customer Account Services (CAS) provides customer information, billings, credit, collections, and all meter-associated services to water and wastewater utility customers within the City of Houston. There are currently no widespread water outages to report. City of Houston 311 Service Line If you notice missing storm grates in your community, don't forget to call the City Help Line 713-837-0311 or 3-1-1 from your cell phone. P.O. Please report any outages or other water trouble in your district to 1-800-383-0834, 24 hours a day, 7 days a week. The City of Houston has LIFTED THE BOIL WATER NOTICE that has been in place since Thursday, February 27, 2020. Over 2,400 frequently answered questions have been collected and warehoused. Please call (904) 665-6000 for the most up-to-date information.. Current Boil Water Advisories (BWA) Beginning on the dates below, a Precautionary Boil Water Advisory will be in effect for the following areas. 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